Terms & Conditions
Please read the following terms and conditions carefully:
Bookings and payments
Booking confirmations are made via email once the contact form has been received. By booking with us you are in agreement of our terms and conditions.
A deposit of 25% of the total cost is due to secure the booking. The balance is due 8 weeks prior to arrival.We will send you a reminder of when the balance is due. If payments are not made in time you will have a maximum of seven days to make all payments due. If you fail to pay on time we reserve the right to treat your booking as cancelled by you.
Our holidays are priced in Euros. Payments may be made in Euros by bank transfer to our French Bank account. Alternatively you can pay by direct bank transfer into our UK sterling bank account. We will calculate the exchange rate on the day of booking and will let you know the amount to be paid in sterling. Any fee that the bank may charge on receipt of your payments will be charged to you. We do not accept payment by credit / debit cards.
Once the payment has been received, we will send you a booking confirmation by email.
Cancellations and changes
A cancellation must be made in writing – either by email or posted letter.
Refunds will be calculated as follows:
8 or more weeks notice =loss of deposit
4 – 8 weeks notice = 50% refund
Less than 4 weeks notice = 0% refund
If a booking is cancelled by us we will notify you and offer a full refund or try re-arrange dates. There will be no other liabilities on Dordogne Cycling for the cancellation other than the repayment of monies received.
Changes by you – You must notify us as soon as possible of any changes to your booking. We will do our upmost to accommodate any changes but can not guarantee we will meet your requests.
All persons are required to have travel insurance in order to cover the cost of any cancellation by you and the cost of medical assistance in the event of accident or illness. Cycling must be included in the cover. If you do not take out an insurance policy, Dordogne Cycling will not be responsible for any matters arising as a result. You will be responsible for reimbursing us for any sums we may incur on your behalf as a result. You must provide details of the Insurance policy(ies) for all members of your party (insurer and policy number) on or before the Balance is due. We strongly advise that you carry a European Health Insurance Cards (EHIC)
Dordogne Cycling cannot accept responsibility for any loss or damage to your personal property, luggage or other possessions, nor for any other loss, damage, inconvenience, delay, illness, fatal or other injury suffered by you as a result of making a booking with us.
Dordogne Cycling will only use your personal information to contact you with regards your booking and any offers we may have. We will only contact you via email with regards to any offers we may have. We will request your permission for this on your departure.We NEVER pass on our clients details to other companies.As we only accept payment by bank transfers we do not hold any customers credit / debit card details.
Guests use the swimming pool at their own risk. We have a pool alarm in place which complies with French Law.
We expect our clients to behave in a suitable manner where by not to cause upset, distress or danger to any other guests. Any client behaving in such a way not acceptable by these terms and conditions will be asked to leave the property and have their holiday terminated. No Refunds or further travel arrangements will be made and Dordogne Cycling will not be liable for any expense caused as a result or the termination.
Smoking is not permitted in the houses. Ashtrays are provided to use outside.